Return & Refund
Shipping Guide
Company Information
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Return & Refund |
Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open to check and make sure that the items meet your requirement. If the items are not satisfactory in any aspect,please refer to the following terms.
Please kindly contact our customer service by Email:
within 7 days after you receive your package. Any overdue complain
won't be handled.
All returned items must be in brand-new condition, unused ,unwashed,unaltered
and with original condition and packaging.
Solutions to various situations:
1. Size issues:
As all of our dresses are hand-sewn and custom-tailored, the
finished gown may vary by approximately 1 inch in either direction
of the specified measurements. To ensure that your item will still
fit you perfectly, our tailors have created all our dresses with
additional fabric in the seams to allow minor size modifications to
be made easily.
(1) Item is not the size you ordered:
If you are sure the dress was made in wrong size,please send photos
of your measurements and you wearing the dress. we encourage you to
find a local tailor to make alteration, as long as we can confirm
the size is wrong, we will gladly reimburse you up to 50% of the
product price. Please remember to request a receipt from your tailor
as a copy of it must be provided when requesting reimbursement.
Please send us the copy of the receipt by email.
(2) Item is the size you ordered but does not fit:
As our dresses are made with additional fabric in the seams, you can
make minor adjustments at a local tailor, at your own cost.
2. Colour mismatch:
(1) Colour difference might exist because of different screen
resolutions. Slight color mismatch between the real colour and the
screen colour may not mean the item is defective. We have made every
effort to match the true colour to the screen colour. Your
understanding will be greatly appreciated.
(2) If you are confident that you have received a wrong colour
item (for example, you ordered white, but we sent you black), please
contact Customer Service and send photos of the dress for us to
confirm the colour. As long as we confirm the colour is wrong,we
will make the correct colour dress for you for free.
3. If you can accept none of the solutions above, and insist
returning the dress, please refer to the chart below:
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Dresses Price |
Shipping Cost |
Rush fee |
Plus-size fee |
Custom-size fee |
| Standard size dresses |
Refund 50% |
No Refund |
No Refund |
No Refund |
- |
| Custom size dresses |
Refund 40% |
No Refund |
No Refund |
- |
No Refund |
| DIY Order |
Refund 30% |
No Refund |
No Refund |
No Refund |
No Refund |
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Cutomers should afford the shipping cost for shipping back
the dress and the custom duty if there is. For free
shipping and free custom size orders return,the shipping
cost which we paid to ship the dress to you and custom size
fee will be deducted from your total amount. |
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* Reminder: The Processing Time or Delivery Time would maybe delayed by some External Causes which are invalid in JacksWedding's Total Time Schedule(Processing time + Shipping time) and Return Policy, Such as: Order placed around Holidays, Traffic Control, Heavy Snow Storms, Serious Flood, Ice Disaster, Earthquake, Power Failure and Bulk Orders. We appreciated for all your understanding when we are in the above situation. Our staffs would try hard to let you know your order's status ASAP.
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